Refund Policy

Effective date: 2026-05-19

Setup engagements

Setup work and one-time sprints (such as the Shared Inbox Setup and Support Ops Sprint) are refundable in full if requested within 7 days of purchase and before delivery has begun. After delivery has started, work delivered up to that point is non-refundable; remaining undelivered scope is refunded pro-rata.

Retainers and subscriptions

Subscription plans (such as the Agency Support Retainer) can be cancelled at any time from the Stripe Customer Portal link in your receipt. Cancellation stops future renewals; the current paid period continues until its end. Already-completed service periods are non-refundable.

How to request

Email support@adeptmedia.in with your purchase receipt and a short description. Refunds are returned to the original payment method within 10 business days of approval.

Exceptions

Charges flagged as fraudulent or unauthorized are refunded immediately on verification.